Frequently Asked Questions
HOW DOES IT WORK?
Step 1: Submit Form - send us a message on our Contact page, and we’ll reach out to you within 48 hours.
Step 2: Initial Reach Out - your future coach will reach out to schedule a call or online meeting to get to know you, your goals, and your lifestyle, and go over any questions you may have.
Step 3: Onboarding - when you decide to move forward, your coach will send you the personalized nutrition plan and/or workout plan to help you reach your goals.
Step 4: Achieve Your Goals - we’re jumping straight into getting you to your ideal self! The weekly check-ins set by your coach will help you develop the lifestyle habits needed to get you permanent results.
Should I get the Nutrition Plan or the Workout Plan?
We can get you to your goals the most efficiently if you utilize both plans (Combo Plan).
If you have to choose between the two, we recommend choosing the one you struggle the most with.
How often are the plans updated?
This often varies depending on which plan it is and your enjoyment (and/or adherence) of the current plan.
For the Workout Plan, it’s updated a minimum of every 8 weeks.
For the Nutrition Plan, meal suggestions are added fairly regularly throughout the entirety of your subscription.
How can I upgrade plans?
Let your coach know at any time if you’d like to upgrade to the Combo Plan.
We’ll prorate the charge for the upgraded plan and get you started!
What happens if I miss my weekly check-in?
Your coach will determine what day works best for your weekly check-in, and you’ll have the full day prior and up until 12pm EST that day to turn in the check-in form.
Any late check-ins may be skipped for the week to ensure each client has adequate time with their coach.
What’s the term of commitment?
We require a minimum of a 3-month commitment to ensure we’re able to see results from our work together.
What’s the cancellation policy?
Early cancellations before the 3-month commitment period will be responsible for 50% of the cost of the remaining commitment.